Privacy policy

Privacy Policy

Last updated: February 2, 2026

FANNIFEN operates this online store and website (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms and Conditions, this Privacy Policy shall prevail with respect to the processing of personal data.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to an identified or identifiable individual.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details: name, billing address, shipping address, phone number, email address

  • Order and transaction information: products viewed, purchased, returned or exchanged, payment status

  • Payment information: payment method and transaction confirmation (payment data is processed securely by our payment providers; we do not store full card numbers)

  • Account information: account details, preferences and settings (if applicable)

  • Communications: messages sent to us via email or customer support

  • Device and usage data: IP address, browser type, device identifiers, and interactions with the Services

We do not knowingly collect personal data from children.

2. Sources of Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you use our website

  • From service providers (e.g. payment processors, shipping partners) acting on our behalf

3. How We Use Your Personal Information

We process personal information for the following purposes:

  • Order processing and fulfillment, including payment, delivery, returns, and exchanges

  • Customer support and communication

  • Account management and service improvement

  • Legal and regulatory compliance

  • Security and fraud prevention

  • Marketing communications, where permitted by law (you may opt out at any time)

4. Disclosure of Personal Information

We may share personal information only where necessary and lawful, including with:

  • Shopify, as our e-commerce platform provider

  • Payment and shipping service providers

  • IT, analytics, and customer support providers

  • Public authorities, where required by law

All third parties process personal data in accordance with applicable data protection laws.

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal data as a separate data controller for certain services.
For more information, please see the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Services.
You may manage cookies through your browser settings.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide Services

  • Meet legal, accounting, and tax obligations

  • Resolve disputes and enforce agreements

8. Your Rights (EU / EEA / UK)

If you are located in the European Union, EEA, or the United Kingdom, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where applicable)

You may exercise these rights by contacting us using the details below.

You also have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

Personal data may be processed outside your country of residence.
Where required, we rely on EU Standard Contractual Clauses or other lawful transfer mechanisms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be published on this website with a revised “Last updated” date.

11. Contact & Data Controller

Data Controller:
BEITELI s.r.o.
Tiskařská 599/12
108 00 Prague 10
Czech Republic

Email: info@fannifen.cz
Phone: +420 774 425 900